Find your industry training

Plant, processing and operational workplaces with site-specific procedures.

Example roles

Operator · General worker · Supervisor · Safety representative

Starter training path

• Verified site induction
• Hazard and incident reporting
• Shift handovers
• Role-specific SOPs

Operational lessons stay in draft until an authorised reviewer confirms the source SOP, regulation or approved manual.

Mine-site workplace learning built from the mine's approved standards and instructions.

Example roles

General worker · Equipment operator · Safety representative · Supervisor

Starter training path

• Verified mine induction
• Hazard and incident reporting
• PPE and restricted-area rules
• Emergency communication
• Role-specific mine SOPs

Operational lessons stay in draft until an authorised reviewer confirms the source SOP, regulation or approved manual.

Residential, commercial and mixed-use property operations.

Example roles

Property administrator · Caretaker · Leasing assistant · Facilities coordinator

Starter training path

• Tenant service
• Inspections and reporting
• Access control
• Maintenance requests

Hotels, lodges, guest houses, resorts and other accommodation businesses.

Example roles

Receptionist · Housekeeper · Porter · Duty manager

Starter training path

• Guest arrival and check-in
• Room readiness
• Guest complaints
• Property-system SOPs

Commercial, hospitality, industrial and specialist cleaning teams.

Example roles

Cleaner · Housekeeper · Team leader · Site supervisor

Starter training path

• Area preparation
• Chemical and equipment rules
• Quality inspections
• Incident reporting

Operational lessons stay in draft until an authorised reviewer confirms the source SOP, regulation or approved manual.

Visitor experiences, attractions, tours and destination services.

Example roles

Guide · Booking agent · Host · Tour coordinator

Starter training path

• Guest communication
• Itinerary control
• Visitor safety
• Complaint handling

Restaurants, kitchens, bars, catering and guest-service businesses.

Example roles

Waiter · Chef · Bartender · Restaurant manager

Starter training path

• Food-service standards
• Allergy communication
• POS procedures
• Guest recovery

Operational lessons stay in draft until an authorised reviewer confirms the source SOP, regulation or approved manual.

Stores, merchandising, customer service and retail operations.

Example roles

Cashier · Sales assistant · Merchandiser · Store supervisor

Starter training path

• Customer service
• Till and payment SOPs
• Stock handling
• Loss reporting

Building and civil-work teams using approved site plans and safety procedures.

Example roles

General worker · Artisan · Site administrator · Supervisor

Starter training path

• Verified site induction
• Permit and access rules
• Hazard reporting
• Trade-specific SOPs

Operational lessons stay in draft until an authorised reviewer confirms the source SOP, regulation or approved manual.

Healthcare support and care environments with authorised clinical boundaries.

Example roles

Receptionist · Care worker · Porter · Practice administrator

Starter training path

• Patient privacy
• Reception procedures
• Infection-control SOPs
• Escalation boundaries

Operational lessons stay in draft until an authorised reviewer confirms the source SOP, regulation or approved manual.

Guarding, monitoring and access-control services under approved instructions.

Example roles

Security officer · Controller · Patrol officer · Site supervisor

Starter training path

• Post instructions
• Access and visitor control
• Occurrence reporting
• Emergency escalation

Operational lessons stay in draft until an authorised reviewer confirms the source SOP, regulation or approved manual.

Production, assembly, quality and factory operations.

Example roles

Production operator · Quality checker · Packer · Team leader

Starter training path

• Line induction
• Quality checks
• Machine-area rules
• Defect and incident reporting

Operational lessons stay in draft until an authorised reviewer confirms the source SOP, regulation or approved manual.

Warehousing, distribution, transport coordination and fulfilment.

Example roles

Picker · Dispatcher · Driver assistant · Warehouse supervisor

Starter training path

• Goods receiving
• Picking and dispatch
• Loading-area rules
• Damage reporting

Operational lessons stay in draft until an authorised reviewer confirms the source SOP, regulation or approved manual.

Schools, colleges, academies and workplace training providers.

Example roles

Administrator · Facilitator · Support worker · Programme coordinator

Starter training path

• Learner support
• Attendance and records
• Safeguarding
• Assessment administration

Public-facing administration and service-delivery environments.

Example roles

Service clerk · Administrator · Field worker · Supervisor

Starter training path

• Citizen service
• Records and privacy
• Case escalation
• Department SOPs

Building services, repairs, inspections and facilities coordination.

Example roles

Maintenance assistant · Technician · Caretaker · Facilities supervisor

Starter training path

• Work-order control
• Isolation and permit rules
• Inspection records
• Contractor handovers

Operational lessons stay in draft until an authorised reviewer confirms the source SOP, regulation or approved manual.

Farming, packing, animal care and agricultural operations.

Example roles

Farm worker · Packhouse worker · Equipment operator · Supervisor

Starter training path

• Farm induction
• Hygiene and biosecurity
• Equipment-area rules
• Harvest and quality SOPs

Operational lessons stay in draft until an authorised reviewer confirms the source SOP, regulation or approved manual.

Electricity, water, gas, renewable energy and utility services.

Example roles

Field assistant · Plant operator · Metering officer · Supervisor

Starter training path

• Verified site induction
• Permit and isolation rules
• Public-safety reporting
• Emergency escalation

Operational lessons stay in draft until an authorised reviewer confirms the source SOP, regulation or approved manual.

Dealership, workshop, vehicle service and parts operations.

Example roles

Service advisor · Workshop assistant · Parts clerk · Technician

Starter training path

• Customer handover
• Workshop safety SOPs
• Job-card control
• Quality checks

Operational lessons stay in draft until an authorised reviewer confirms the source SOP, regulation or approved manual.

Port, vessel-support, terminal and marine-service operations.

Example roles

Terminal worker · Port administrator · Deck support · Supervisor

Starter training path

• Verified port induction
• Restricted-area rules
• Cargo communication
• Emergency reporting

Operational lessons stay in draft until an authorised reviewer confirms the source SOP, regulation or approved manual.

Phone, chat, email and service-desk teams.

Example roles

Service agent · Quality assessor · Team leader · Workforce coordinator

Starter training path

• Call and chat standards
• Identity checks
• Case notes
• Escalation and recovery

Office-based advisory, administrative and client-service teams.

Example roles

Administrator · Receptionist · Client coordinator · Team manager

Starter training path

• Client onboarding
• Document control
• Privacy and confidentiality
• Service follow-up

Waste handling, recycling, environmental and public-cleanliness services.

Example roles

Collector · Sorter · Site worker · Environmental supervisor

Starter training path

• Site induction
• Material-handling rules
• Spill and incident reporting
• Public-area controls

Operational lessons stay in draft until an authorised reviewer confirms the source SOP, regulation or approved manual.

A custom workplace catalogue built from the organisation's verified procedures.

Example roles

Frontline worker · Administrator · Supervisor · Manager

Starter training path

• Business induction
• Customer or public service
• Safety and escalation
• Role-specific SOPs