Refund and payment correction process

Jobseeker training is free. This process applies when a business pays for Zazi training credits or a QuickShift listing.

Before paying

Check the selected package, amount and business details before completing the secure Yoco payment. Keep the receipt or payment confirmation. Opening a payment link without completing payment does not create credits or a charge in Zazi.

Ask for a correction or refund

Contact Zazi with the Yoco receipt, payment reference, Zazi login email, business name, reason for the request and the authorised business contact. Duplicate, incorrect and unallocated payments are checked against the payment record and Zazi ledger.

Assigned training

A course assignment consumes one R25 credit value for each lesson and makes the course available to the staff member. Package discounts affect what the business paid for credits, not the number of credits consumed. Incorrect, unavailable or materially defective training must be reported promptly so the enrolment, activity and ledger can be reviewed.

Processing

Approved refunds are returned through a verified payment method, normally the original payment route where available. Timing depends on payment-provider processing, banking delays and the checks required to prevent payment fraud. This process does not remove rights that apply under South African law.

Send a payment enquiry